Responsible Gambling at Vegaz Casino
At Vegaz we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. This page explains the principles we follow, the tools available on your account, and where to go for extra support if gambling stops being fun.
Player protection principles
We promote controlled play, clear information and quick access to help. Our approach is to prevent harm by making limits simple to set, offering breaks and self-exclusion, and monitoring accounts for signs of risky behaviour. We treat all requests relating to safer gambling with priority and confidentiality.
Activity-control tools
You can manage how you play using a range of on-site tools. These are available in your account settings and via customer support.
Available controls
- Deposit limits - set daily, weekly or monthly caps to control spending.
- Loss limits - limit how much you can lose over a chosen period.
- Session time limits - set a maximum session duration or receive reminders.
- Account cooling-off - take a short break from the site for a set number of days.
- Full self-exclusion - restrict access to your account for a longer period.
Deposit limits
Deposit limits help keep spending predictable. You can choose a daily, weekly or monthly limit and reduce it at any time. Increasing limits may be subject to a cooling-off period. If you need help setting an appropriate limit, contact our support team for guidance.
Loss limits
Loss limits prevent large short-term losses by capping the amount you can lose over a period. These limits work alongside deposit controls to give you greater control over your play. Review and adjust them in your account whenever necessary.
Time limits and session reminders
Session limits and reminder messages are designed to encourage breaks and reduce extended play. You can choose to receive automatic reminders after a set session length or set a daily play limit to avoid unintended long sessions.
Self-exclusion
If you need a longer break, self-exclusion closes your account for a set period and prevents you from logging in. During self-exclusion we will not contact you with marketing. If you want to reinstate your account after exclusion ends, we will run a verification process to ensure it is appropriate.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, changes in sleep or work, borrowing money to gamble, or feeling unable to cut down. If you or someone close to you shows these signs, consider using our tools or seeking professional help.
Tips for maintaining control
- Set realistic deposit and loss limits before you play.
- Use session reminders and regular breaks.
- Avoid gambling when stressed or tired.
- Keep a record of time and money spent on gambling.
- Talk to someone you trust about your play.
Professional help and support organisations
If you need external support, contact recognised UK services such as GamCare or GambleAware for confidential advice, self-help tools and counselling options. The NHS website also provides information on finding local support. If you would like assistance setting limits or arranging a break, our support team is available to help.