Privacy Statement
At Vegaz we take your privacy seriously. This page explains what information we collect when you use our services, how we use and protect that information, and the choices available to you. It covers the main categories of personal and technical data we process, how we share information with third parties, and how you can exercise your privacy rights.
Types of data we collect
We collect a range of information to operate accounts, process payments and maintain security. The main categories are set out below.
Personal data
This includes information you provide when registering or verifying your account, such as your name, date of birth, contact details, address and identity documents. We also collect details needed for verification and anti-money laundering checks where required.
Technical data
We record technical data about your device and connection, such as IP address, browser type, operating system, device identifiers and location data where permitted. This helps us provide a secure and functional service and detect fraud.
Transactional and activity data
Transactional data covers deposits, withdrawals, payment method details and currency. Activity data includes account actions, gameplay history, search and navigation behaviour, and interactions with customer support. We may also retain records of communications for training and quality purposes.
How we use your information
We use data to operate your account, process payments, carry out identity and fraud checks, comply with legal obligations, and provide customer support. We also use anonymised or aggregated data for analytics and to improve our services. We do not use your personal data for purposes you have not authorised, except where required by law.
Data protection practices
We apply technical and organisational measures to protect personal data from unauthorised access, loss or disclosure. This includes secure storage, encryption where appropriate, access controls and regular reviews of our security measures. Access to personal data is restricted to authorised staff and service providers who need it to carry out their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions, measure site performance and deliver basic functionality. Some cookies are essential for our service, while others support analytics or personalised content. You can manage cookie settings through your browser or the cookie controls provided on our site.
Your rights
You have rights to access, correct and delete personal data, and to object to or restrict certain processing in line with applicable law. You may also request a copy of information we hold about you. When we process data on the basis of consent you can withdraw that consent at any time, without affecting processing carried out before the withdrawal.
Access, correction and deletion
To request access, correction or deletion of your data, contact our support team through your account or via the contact options available on our site. We will respond to legitimate requests and may need to verify your identity before making changes. In some cases we may retain certain information where required by law or for legitimate business purposes, such as fraud prevention or dispute resolution.
Information sharing and third parties
We share personal data with service providers who support our operations, including payment processors, identity verification and fraud prevention providers, and customer support platforms. We may also disclose information to comply with legal obligations or to protect the rights, property or safety of our users and third parties. We require third parties to protect your data in accordance with this policy.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site or your account. We recommend you review this page periodically to stay informed about how we handle your information.